Return and Refunds Policy
Welcome to the North Country Store, a bulk foods store specializing in sub counter artistry and deli meats. We are committed to providing the freshest subs and deli meats and cheeses for your satisfaction and providing an unparalleled experience in bulk food products, including candy, snacks, spices, and more.
*In all cases, you must present proof of purchase and the product in question to be eligible for a refund or exchange on any eligible product.
*In all cases, you must present proof of purchase and the product in question to be eligible for a refund or exchange on any eligible product.
All Products
If you purchased a product from us and it did not meet your satisfaction, please contact North Country Store with your name, transaction number, and the name of the cashier who assisted you.
The following situations are eligible for compensation:
The following situations are eligible for compensation:
- The product is expired, and you were charged full cost.
- The product is discounted, and you were charged full cost.
- You were charged multiple times for the same product.
Bulk Food and Non-Food Products
Unopened products must be returned within 30 days of purchase and in the same condition that you received it to be eligible for a full refund or an exchange.
Refrigerated and Frozen Products
These products include all products that must be refrigerated or frozen for food health and safety:
We guarantee that our deli meats and cheese are fresh 7 days after they are sliced. If you purchase any deli meat or cheese from us, and it spoils within 7 days, you must contact us within that time frame to be eligible for a refund or a freshly sliced portion of the same amount of meat or cheese at no additional cost.
We are NOT obligated to accept refunds or exchanges for any refrigerated or frozen items if you have already purchased the product and no longer want it.
- Deli meat and cheese
- Pre-packaged meats and cheese
- Beverages
- Red Barn meats
- Produce
- Etc.
We guarantee that our deli meats and cheese are fresh 7 days after they are sliced. If you purchase any deli meat or cheese from us, and it spoils within 7 days, you must contact us within that time frame to be eligible for a refund or a freshly sliced portion of the same amount of meat or cheese at no additional cost.
We are NOT obligated to accept refunds or exchanges for any refrigerated or frozen items if you have already purchased the product and no longer want it.
Non-Eligible Products
Products that have been marked at a discount may NOT be returned for a refund or exchanged for a similar product. This includes walk-in specials, grocery products with a red discount sticker, and other relevant products.
Gift items, including gift certificates and baskets, may NOT be returned for a refund or exchanged for a similar product.
Gift items, including gift certificates and baskets, may NOT be returned for a refund or exchanged for a similar product.
